True Friends Heal, Fill and Empty Our Hearts
I’m driving solo out of history-drenched Savannah. Thanks to one of my dearest of friends, my heart feels full, healed and yet painfully empty too. Blessed with an unstoppable 28-year friendship, we have lived most of that time hundreds of miles apart. It had been years since we’d had any “galfriend” time together. Yes, there [...]
Attorneys: Tips for Reconnecting with Disgruntled Clients
The best way to make clients happy isn’t rocket science. Heck, we learned that one in kindergarten…be kind to others, unselfish, helpful and respectful. In our great profession this translates into: Showing compassion to all clients big and small; Charging fair, reasonable and clearly explained fees and not getting greedy; Offering clear, legally sound and [...]
Client Feedback Scares Many Attorneys
I often teach workshops on how to get your clients’ feedback on a shoestring budget (e.g. telephone and email surveys, etc). In preparing for a similar program recently, I ran across one of my 2002 Lawyers Weekly USA columns: “Ask Clients to Prepare an Attorney Report Card?!? Are You Crazy!?!” Yep, it was written 8 [...]
Thanking Referral Sources
Have you appropriately and timely thanked everyone who has referred you business? A handwritten thank-you note is always appreciated and becoming a true rarity to receive in our electronic times. Or, if more appropriate, how about taking the time to take them out to one of their favorite restaurants. And, if that doesn’t seem to [...]
Attorneys By Name Only (ABNO’s) Are Unethical, Unprofessional, Greedy and Cowardly
I recently learned of yet another attorney who knows his clients are out in left field with their lame, unsupported legal claims, their lies and greedy motives no matter the “cost”….. and yet…..he continues representing them (I call these types of so-called professionals, “ABNO’s” (attorneys by name only). When I practiced law, I certainly made [...]
Making Twitter Worthwhile for the Business-Minded Person
In June 2009 I was interviewed by Lawyers USA Online about the value of Twitter in regard to law firm marketing. At the time, I had only been on Twitter for about 2 months so I was speaking as a true rookie. I told the interviewer that I thought it was too early to tell [...]
Voice Mail Greetings & Attire In the Professional Office
Gotta get vent a bit about one of my pet peeves in the professional office. I cringe when calling a professional business, doctor’s office, law firm, etc. only to hear voice mail messages by receptionists or female assistants that appear to have intentional sexual drippings….you know the ever-so–soft, ssslllooooowww, melodic, sometimes raspy female voice. Sorry [...]
True Friends ~ Treasures to Be Nurtured
True friendships are the treasured, incredibly beautiful, multi-colored roses amidst the many thorns of our lives. And like the colorful blossoms of a beloved flowerbed, a friendship neglected for too long will fade quietly away. (nbj) Just thinking today about easy it is some times to take our closest friends for granted. If you’re guilty [...]
My Personal Crusade to Cease All Use of the Word "Non-lawyer!"
A couple of Twitter “tweets” I saw today referenced a lawyer disciplined for allowing “non-lawyers” to do something that only a licensed attorney should have done. I really dislike the “n-l” word so suggested in my reply “tweet” that surely we could all find more respectful words to use when referring to someone who does [...]
Savoring the Treasures In Our “Backyards”…Good for the Ol’ Soul!
Hello and Happy Monday (almost!) Yet another all-too-quick weekend has come and gone and an exciting work week awaits us….hope your weekend was a great one from start to finish. Mine was special for many reasons including some rare, beautiful hours cruising solo along the glorious Blueridge Parkway which we’re lucky to have almost in [...]
Why I Think It's Too Early to "De-throne" Twitter as a Marketing Tool for Lawyers
There’s been a recent flury of Tweet exchanges debating whether or not Twitter gives lawyers a return on their investment of time and effort. @larrybodine feels strongly that it is not a good marketing tool for law firms while many others strongly disagree. I was recently interviewed about this ongoing controversy by Nora Tooher, one [...]
Hello & Welcome!
I’ve just switched from Typepad to WordPress so busy re-creating my new blog in its new “home.” I’ll be adding articles, forms, checklists and self-audits so pls keep checking back and if you don’t yet see a topic of interest to you, please post a comment requesting a specific topic. If I have written on [...]
Post Work Day Ramblings….
This is a brand new blog and hopefully we will soon get a dialogue going on whatever interests we share….today, I started sending out what I call “ProgressBuster” tips on Twitter (@lawbusinesstips). These will include those things I’ve seen through the years (over and over unfotunately) as a law office/business consultant that hurt (and often [...]
My First Post from My First Blog Home …..
Wow — wanting to write something really special, unique or overwhelmingly brilliant…BUT…will settle for just being me which has always proven to be the best path to choose! Welcome to my blog…not too sure where I’ll be heading with this, but we’ll see and your comments and suggestions will be welcomed and greatly appreciated. Check [...]
