I often teach workshops on how to get your clients’ feedback on a shoestring budget (e.g. telephone and email surveys, etc). In preparing for a similar program recently, I ran across one of my 2002 Lawyers Weekly USA columns: “Ask Clients to Prepare an Attorney Report Card?!? Are You Crazy!?!” Yep, it was written 8 years ago, but is just as relevant (if not more so) in...
Have you appropriately and timely thanked everyone who has referred you business?
A handwritten thank-you note is always appreciated and becoming a true rarity to receive in our electronic times.
Or, if more appropriate, how about taking the time to take them out to one of their favorite restaurants. And, if that doesn’t seem to “fit,” here are a few more suggestions :
a gift certificate...
(Grab a cup of your favorite beverage because this definitely “ain’t” one of my shorter lists and as usual, it is not intended to be an all-inclusive one…By the way, many thanks for sharing a virtual cup of coffee, tea or whatever with me today!)
1. Contact and choose an attorney sooner than later if you know or think you may need legal representation and/or advice.
2. Heed the tip...
I recently learned of yet another attorney who knows his clients are out in left field with their lame, unsupported legal claims, their lies and greedy motives no matter the “cost”….. and yet…..he continues representing them (I call these types of so-called professionals, “ABNO’s” (attorneys by name only).
When I practiced law, I certainly made some...
In June 2009 I was interviewed by Lawyers USA Online about the value of Twitter in regard to law firm marketing. At the time, I had only been on Twitter for about 2 months so I was speaking as a true rookie. I told the interviewer that I thought it was too early to tell if Twitter was a waste of time for lawyers as some legal marketing experts apparently felt. I also said, “The education...
Gotta get vent a bit about one of my pet peeves in the professional office. I cringe when calling a professional business, doctor’s office, law firm, etc. only to hear voice mail messages by receptionists or female assistants that appear to have intentional sexual drippings….you know the ever-so–soft, ssslllooooowww, melodic, sometimes raspy female voice. Sorry if I sound...
True friendships are the treasured, incredibly beautiful, multi-colored roses amidst the many thorns of our lives.
And like the colorful blossoms of a beloved flowerbed, a friendship neglected for too long will fade quietly away.
(nbj)
Just thinking today about easy it is some times to take our closest friends for granted. If you’re guilty of doing that, make a commitment to...
A couple of Twitter “tweets” I saw today referenced a lawyer disciplined for allowing “non-lawyers” to do something that only a licensed attorney should have done. I really dislike the “n-l” word so suggested in my reply “tweet” that surely we could all find more respectful words to use when referring to someone who does not practice law for a...
Hello and Happy Monday (almost!)
Yet another all-too-quick weekend has come and gone and an exciting work week awaits us….hope your weekend was a great one from start to finish. Mine was special for many reasons including some rare, beautiful hours cruising solo along the glorious Blueridge Parkway which we’re lucky to have almost in our backyard. I spent several hours just...
There’s been a recent flury of Tweet exchanges debating whether or not Twitter gives lawyers a return on their investment of time and effort. @larrybodine feels strongly that it is not a good marketing tool for law firms while many others strongly disagree. I was recently interviewed about this ongoing controversy by Nora Tooher, one of Lawyers USA’s excellent full-time...
I’ve just switched from Typepad to Wordpress so busy re-creating my new blog in its new “home.” I’ll be adding articles, forms, checklists and self-audits so pls keep checking back and if you don’t yet see a topic of interest to you, please post a comment requesting a specific topic. If I have written on the subject matter or know of other resources to which...
This is a brand new blog and hopefully we will soon get a dialogue going on whatever interests we share….today, I started sending out what I call “ProgressBuster” tips on Twitter (@lawbusinesstips). These will include those things I’ve seen through the years (over and over unfotunately) as a law office/business consultant that hurt (and often totally kills) productivity,...
Wow — wanting to write something really special, unique or overwhelmingly brilliant…BUT…will settle for just being me which has always proven to be the best path to choose! Welcome to my blog…not too sure where I’ll be heading with this, but we’ll see and your comments and suggestions will be welcomed and greatly appreciated. Check out my profile and...
