Attorneys: Tips for Reconnecting with Disgruntled Clients
The best way to make clients happy isn’t rocket science. Heck, we learned that one in kindergarten…be kind to others, unselfish, helpful and respectful. In our great profession this translates into: Showing compassion to all clients big and small; Charging fair, reasonable and clearly explained fees and not getting greedy; Offering clear, legally sound and [...]
Client Feedback Scares Many Attorneys
I often teach workshops on how to get your clients’ feedback on a shoestring budget (e.g. telephone and email surveys, etc). In preparing for a similar program recently, I ran across one of my 2002 Lawyers Weekly USA columns: “Ask Clients to Prepare an Attorney Report Card?!? Are You Crazy!?!” Yep, it was written 8 [...]
Thanking Referral Sources
Have you appropriately and timely thanked everyone who has referred you business? A handwritten thank-you note is always appreciated and becoming a true rarity to receive in our electronic times. Or, if more appropriate, how about taking the time to take them out to one of their favorite restaurants. And, if that doesn’t seem to [...]
