Personnel Smarts (starter checklist)

  • Hold regular, uninterrupted meetings with employees (i.e. We should never multitask during these meetings…employees like clients/customer deserve our full, undivided attention!)
  • Enforce (or ignore!) rules fairly and consistently across the board
  • Treat employees in the same manner you expect them to treat clients/customers & in the same ways you like to be treated
  • Give ongoing feedback regarding work performance rather than a hurried, unclear annual review
  • Reprimand employees in private!
  • Praise employees for work well done publicly and frequently!
  • Have all employees sign a confidentiality form acknowledging their understanding of and agreement to hold all client/customer names and other confidential company/firm information in the strictest confidence
  • Keep in tune with how you treat your staff employees by asking yourself often: “Would I want to work for someone like myself? And, if not, why not?”
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Nancy Byerly Jones

Nancy Byerly Jones is enthusiastically resourceful and tirelessly dedicated to helping her clients build success stories that last...and as a family law and workplace mediator, she is a passionate advocate for helping keep folks out of the courtroom and moving positively forward with their lives. And, oh yes, she also loves every minute at her family's mountainside ranch - the happy and always active home of 5 horses, 9 donkeys, 3 dogs and 1 very tough cat! She writes about the critters at Southern Fried Blog

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