Personnel Smarts (starter checklist)

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• Hold regular, uninterrupted meetings with employees (i.e. We should never multitask during these meetings…employees like clients/customer deserve our full, undivided attention!)
• Enforce (or ignore!) rules fairly and consistently across the board
• Treat employees in the same manner you expect them to treat clients/customers & in the same ways you like to be treated
• Give ongoing feedback regarding work performance rather than a hurried, unclear annual review
• Reprimand employees in private!
• Praise employees for work well done publicly and frequently!
• Have all employees sign a confidentiality form acknowledging their understanding of and agreement to hold all client/customer names and other confidential company/firm information in the strictest confidence
• Keep in tune with how you treat your staff employees by asking yourself often: “Would I want to work for someone like myself? And, if not, why not?”

About The Author

Nancy Byerly Jones is enthusiastically resourceful and tirelessly dedicated to helping her clients build success stories that last...and as a family law and workplace mediator, she is a passionate advocate for helping keep folks out of the courtroom and moving positively forward with their lives.

And, oh yes, she also loves every minute at her family's mountainside ranch - the happy and always active home of 5 horses, 9 donkeys, 3 dogs and 1 very tough cat!

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