Client Feedback Scares Many Attorneys

I often teach workshops on how to get your clients’ feedback on a shoestring budget (e.g. telephone and email surveys, etc).  In preparing for a similar program recently, I ran across one of my 2002 Lawyers Weekly USA columns: “Ask Clients to Prepare an Attorney Report Card?!? Are You Crazy!?!” Yep, it was written 8 [...]

Morale Busters and Boosters

Many things can bring workplace morale spiraling downward.  Some all-too-common Morale Busters in law offices (and other offices as well)  include: Rules applied sporadically and unfairly among employees (e.g. starting time, length of lunch breaks, # of vacation days) An ongoing frantic pace — day after day — caused primarily by a supervisor’s poor planning [...]