Attorneys: Tips for Reconnecting with Disgruntled Clients
The best way to make clients happy isn’t rocket science. Heck, we learned that one in kindergarten…be kind to others, unselfish, helpful and respectful. In our great profession this translates into: Showing compassion to all clients big and small; Charging fair, reasonable and clearly explained fees and not getting greedy; Offering clear, legally sound and [...]
Client Feedback Scares Many Attorneys
I often teach workshops on how to get your clients’ feedback on a shoestring budget (e.g. telephone and email surveys, etc). In preparing for a similar program recently, I ran across one of my 2002 Lawyers Weekly USA columns: “Ask Clients to Prepare an Attorney Report Card?!? Are You Crazy!?!” Yep, it was written 8 [...]
Successful Law & Other Professional Firms: Shared Characteristics
Successful law firms — and actually all professional firms and successful businesses — seem to share many common characteristics regardless of their size, areas of practice or location. A few months back I posted a“shared characteristics” list for 2009 firm success stories. I’ve updated and posted below a somewhat updated mini-article and checklist: Seminar attendees [...]
Attorneys By Name Only (ABNO’s) Are Unethical, Unprofessional, Greedy and Cowardly
I recently learned of yet another attorney who knows his clients are out in left field with their lame, unsupported legal claims, their lies and greedy motives no matter the “cost”….. and yet…..he continues representing them (I call these types of so-called professionals, “ABNO’s” (attorneys by name only). When I practiced law, I certainly made [...]
